The Centers for Medicare and Medicaid Services (CMS) released a final rule on Long-Term Care Facility Requirements allowing Arbitration Agreements (84 Fed. Reg. 34718) last month.
The Consumer’s Voice, an advocacy group for quality long-term care, reported the following about the change:
“The final arbitration rule reverses the ban on pre-dispute arbitration agreement mandated in the 2016 rules. Permitting pre-dispute arbitration places consumers at a disadvantage during the admission process, usually a time of crisis and great stress for individuals and families; binds them to arbitration for any dispute – whether it be a financial issue or abuse or neglect; and strips consumers of their constitutional right to have their dispute heard by a jury. Asking individuals and their families to sign these binding agreements, prior to the advent of any disputes, is inherently unfair to consumers.
While the new rules permit facilities to ask residents and their representatives to sign arbitration agreements, they may not be required as a condition of admission or continuation of care. Additionally, the rule requires the facility to ensure the resident or his or her representative understands the agreement, it must provide for an arbitrator and venue that both parties agree to; and includes the right to rescind an agreement within 30 days.
Even the strongest consumer protections, however, can’t negate the enormous stress consumers and their families feel during the admission process, and the pressure they will continue to feel to sign such agreements because of fear they still might not be admitted or of consequences on future care if they don’t sign.”
To learn more visit the Consumer Voice’s website at www.theconsumervoice.org.